FAQ

FAQ

How long does it take to migrate to a new affiliate platform?

Migration can take anywhere from a few days to several weeks. The technical integration itself is often fast with modern API-driven platforms, but the overall timeline depends on business complexity, number of brands, deal structures, and internal alignment. In most cases, the longest phase is agreeing on commission logic and validating results through a parallel run before final cutover.

Can we migrate without losing affiliate lists and historical performance data?

Yes. With Aff.Tech, affiliate databases, campaign logic, historical clicks, player events, and payout ledgers can be fully migrated, provided your data is exportable in a standard format. We handle structured data imports and can automatically redirect existing tracking URLs so affiliates don’t need to change links. During cutover, parallel tracking ensures both systems run simultaneously, allowing line-by-line validation before switch-off. Data isn’t lost; it’s reconciled and rebuilt with full audit continuity.

Will the migration cause downtime or impact tracking?

No. A properly managed migration should not cause downtime or an attribution blackout. Aff.Tech uses parallel tracking during cutover, with both old and new systems receiving conversion data simultaneously. This allows line-by-line validation before the final switch. Existing tracking URLs can be automatically redirected, so affiliates don’t need to replace links. Any short-term variance is typically due to definition alignment, not lost data.

What should we prepare before starting the migration?

Start by organizing clean exports of your affiliate database, deal terms, campaign structures, and historical performance data. Align internally on how you define key metrics like NGR, valid conversions, and commission logic, and reconcile unpaid balances before cutover. Appoint a single migration owner and involve finance and compliance early. Document commission models, filters, and lead qualification rules so they can be rebuilt accurately. Finally, prepare a clear affiliate communication plan to manage expectations during parallel validation.

How do we communicate migration to affiliates without losing partners?

Communicate early and transparently. Announce the migration in advance, explain the timeline, and clarify that short-term fluctuations may occur during parallel validation. Reassure partners that tracking continuity is protected; Aff.Tech can automatically redirect existing URLs and run both systems simultaneously to validate results. Provide a dedicated support contact and clear dispute workflow, and remember: Affiliates don’t fear change; they fear unexplained numbers.

Can we migrate selectively (only certain partners/campaigns)?

Yes. Selective migration is often the safest way to switch platforms because it lets you move in controlled slices instead of betting everything on a single cutover. With Aff.Tech you can start with a defined scope (specific partners, campaigns, brands, or markets) while keeping the rest on the legacy system until you are ready. That approach works well when deal logic varies across segments, when different brands use different conversion definitions, or when you want to protect your highest-volume partners with extra validation. In practice, you migrate the chosen set’s affiliate profiles, contracts, links, and reporting history, then run parallel tracking so conversions are recorded in both systems during the transition. This gives you a real comparison set: you can reconcile clicks-to-registrations, FTDs, and payout calculations before expanding scope. Aff.Tech also supports granular configuration by geo, brand, and currency, so you can replicate the commercial rules that apply to just that segment and validate them without waiting for every contract in the program to be mapped. Once the variance stays within an agreed tolerance, you can onboard the next tranche. The result is a staged rollout that reduces risk, keeps partners stable, and allows internal teams to align business rules incrementally rather than forcing one giant “definition day” across the entire affiliate book.

Do we get support after go-live (maintenance and updates)?

Yes. Aff.Tech provides ongoing technical support after go-live, including monitored infrastructure, uptime SLOs, security management, and regular platform updates. Our team remains available to resolve technical issues and support performance monitoring. While we handle infrastructure and system health, operators retain control over commission governance, fraud oversight, and financial reconciliation to ensure long-term program stability.

When does it make sense to migrate vs stay on the current platform?

Consider migrating when your current platform slows execution or creates recurring reconciliation work: manual commission fixes, unclear NGR definitions, limited reporting, or difficulty launching new brands and deal structures. If attribution issues regularly require forensic analysis, the cost of staying may exceed the risk of moving.